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Balancing Customer Experience with Security & Fraud Controls (2016)

Panel, Fraud, Customer Experience |
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One of the greatest disruptions in financial services is the customer experience. Customers want a frictionless experience delivered where, when and how it is convenient for them. Delivering on that experience in the context of regulation and security requirements can be daunting. Hear from a diverse set of panelists on how their firms achieve balance. Understand the perspectives of established firms and new entrants, and how they may tackle the problems differently.

 

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