Sr. Operations Manager Global Cards - Risk, Fraud & Accounting

Job Description:

Responsible for the management of the day to day activities of the Global Cards and Merchant Services staff dedicated to Risk management, Fraud tracking/analysis and all accounting/reconcilement functions. Plan, direct, organize and control the day-to-day activities of the Business Credit Card (and World Consumer Elite) operations team dedicated to these functions driving achievement of excellence in quality of service levels, accuracy and overall process improvement. This includes, but is not limited to, training, vendor management, trends analysis and improved reporting/dashboards highlighting strong performance and areas of improvement. Monitor and coach the team on all responsibilities including client service calls, vendor management and accounting accuracy. Provide training and feedback to internal clients regarding processes. Act as "Champion" of process improvements, always looking for ways to accomplish tasks cheaper, smarter and more efficient.

Skills & Requirements:




5-7 years Credit Card operations experience, with a minimum of 3 years managerial experience. Background in Credit Card Operations (Fraud/Risk management or Accounting/Reconcilement) highly preferred.
Strong people management skills including, coaching, mentoring and performance management.
Project management and organizational skills, including creating and managing work plans and resolving issues. Advanced knowledge of all Microsoft applications required.
Demonstrated track record of leadership, successes and determining and executing on process efficiencies designed to improve workflow and client experience.

About the Company:
For nearly three decades, SVB Financial Group and its subsidiaries, including Silicon Valley Bank, have been dedicated to helping entrepreneurs succeed. SVB Financial Group is a financial holding company that serves companies in the technology, life science, cleantech, venture capital, private equity and premium wine industries. Offering diversified financial services through Silicon Valley Bank, SVB Analytics, SVB Capital, and SVB Private Bank, SVB Financial Group provides clients with commercial, investment, international and private banking services. The company also offers funds management, broker-dealer transactions and asset management, as well as the added value of its knowledge and networks worldwide. Headquartered in Santa Clara, Calif., SVB Financial Group (Nasdaq: SIVB) operates through 26 offices in the U.S. and international operations in China, India, Israel and the United Kingdom. More information on the company can be found at




SVB Financial Group is an equal opportunity employer.




Banking services are provided by Silicon Valley Bank, a member of the FDIC and the Federal Reserve System. SVB Private Bank is a division of Silicon Valley Bank. SVB Financial Group is also a member of the Federal Reserve System.




How to Apply:
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