Manager/Sr. Manager, Business Loans Product Management - American Express

Job Description

American Express Global Commercial Services (GCS) is a global leader in the Commercial Payments Solutions space and continues to be an exciting and fast growing business dedicated exclusively to the success of businesses globally.  The Global Business Financing (GBF) team is composed of non-card lending solutions (Merchant Financing, Working Capital Terms, Business Loans, and Supply Chain Financing). The team’s mission is to become the leading working capital provider for our Small and Medium Enterprise customers globally.


Within Global Business Financing (GBF), our organization owns the strategy and P&L and develops products, features and capabilities for digital products for fast growing segments of the American Express business.  We have embarked on a bold agenda to transform our products and services to delight and surprise our commercial clients around the globe.  Help us take it to the next level.  


We are seeking a Manager/Sr. Manager of Business Loans Product Management to help manage and scale an industry-leading financial product. Key responsibilities include: product marketing strategy, P&L management, and customer research & insights. Achieving results in this role will require the incoming Manager/Sr. Manager to be an influential partner and leader of cross-functional teams, including Marketing, Product Development, Servicing, Risk, Finance, Legal, Compliance, Analytics, Finance, and Pricing.


Develop and iterate product marketing strategy across acquisition and engagement channels

Serve as main point of contact with Marketing to lead persona-based segmentation and trigger marketing strategy

Work closely with Pricing, Product, and Analytics teams to develop and champion pricing/bundling strategies to improve product margins

Partner with cross-functional stakeholders in Marketing, Product Development, Risk, Pricing, and Analytics to grow the product through test and learn and execute on rollout of successful tests

Own and coordinate customer research to inform marketing assets and sales tools

Partner with Lending teams across Consumer and Commercial to drive synergies and leverage best practices


Strategic, creative thinker with a demonstrated ability to identify customer insights and needs to drive product marketing strategy

Pragmatic, direct approach and a track record of solving problems and implementing solutions in a highly matrixed business environment

Comfort in a fast-paced and high growth environment is a must

Strong interpersonal, relationship management, and influencing skills; with demonstrated instances of gaining buy-in from cross-functional partners

Understanding of B2B, small business payment or lending products preferred

Excellent oral and written communications skills and proven ability to communicate effectively to audiences across leadership levels

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.