Google has notified some employees that their personal information may have been compromised as a result of the data breach suffered by travel technology firm Sabre.
Sabre informed customers in early May that it had launched an investigation after detecting unauthorized access to its SynXis Central Reservation System, a rate and inventory management product used by more than 32,000 hotels worldwide.
The company said the hackers had managed to access personally identifiable data, payment card details and other information. An investigation revealed that the attackers gained access to the system after hijacking an internal account on the SynXis platform.
In a letter sent out to affected employees, Google said it learned of the breach on June 16 from Carlson Wagonlit Travel (CWT), one of the companies used by the tech giant to book business travel.
Google told employees their name, contact information and payment card details may have been stolen by attackers, who had access to the reservations system between August 10, 2016 and March 9, 2017.
“Sabre’s investigation discovered no evidence that information such as Social Security, passport, and driver’s license numbers were accessed,” Google said. “However, because the SynXis CRS deletes reservation details 60 days after the hotel stay, we are not able to confirm the specific information associated with every affected reservation.”
Google has decided to offer affected employees two years of identity protection and credit monitoring services.
Sabre has yet to provide an update on this incident. The company has alerted law enforcement and payment card issuers, and contracted Mandiant to assist its investigation.
***UPDATE***
--- CWT STATEMENT---
CWT was informed by Sabre, that some traveler data had been viewed by an outside party due to a breach of Sabre’s Hospitality Solutions / SynXis Central Reservation system (“SHS”), which provides reservations technology and support to hotels.
SHS is not a CWT technology platform or a solution used by CWT.
CWT has proactively notified potentially impacted customers and encouraged them to visit the Sabre microsite (which includes call center details):http://www.sabreconsumernotice.com
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