Chime restores service after customers report mobile banking disruptions

July 9, 2019

(Updated at 4:43 p.m. EDT)

Chime said it had resolved series of outages that left customers unable to use their mobile banking app since Monday. The San Francisco-based digital bank has been reporting disruptions to its mobile app since Monday. 

"Please be assured that member deposits and debit card transactions were not affected by the outage," spokesperson Kendra Boccelli told Mobile Payments Today via email. "We have since resolved the issue and members now have full access to their accounts as usual."

She went on to say that the bank understands that members trust Chime with their banking needs and that the bank takes that responsibility seriously and that they are working hard to make sure the outage doesn’t happen again."

The bank late Monday morning PDT said that it was aware of issues with the mobile app and said the team was working on it, and posted one hour later that the issue was resolved. 

Within the last hour, the bank posted that customers were reporting intermittent and ongoing issues logging into their accounts, however, officials said that debit cards should still work if they are enabled. 

Chime reported in March that it raised $200 million in Series D funding and had surpassed 3 million accounts. 

Topics: Mobile Apps, Mobile Banking, Security

Companies: Chime

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