Sponsored by:

Dec. 20, 2018

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the interactive technologies that are furthering the customer experience. CONNECT: The Mobile CX Summit is about learning the innovative ways mobile has helped to boost the customer experience.June 4-6, 2019, in Dallas, TX, we will focus on both events to help bring you the total customer experience. #TotalCX

We have highlights and testimonials available for both summits, so you can see why we’re excited to bring both to you:

ICX Summit Highlights & Testimonials

CONNECT: The Mobile CX Summit Highlights & Testimonials

Registration for the events is simple. We have one single registration fee, where you can access breakout sessions from either event. You can find additional registration information here.

Stay tuned to our blog for any updates regarding the events, or follow our social channels:

ICX Summit:
Twitter
LinkedIn
Facebook

CONNECT: The Mobile CX Summit:
Twitter
LinkedIn
Facebook

Topics: CONNECT: The Mobile CX Summit, ICX Summit, Trends / Statistics

Companies: Interactive Customer Experience Summit (ICX Summit)

Restaurant and retail executives share their insights about mobile trends

Restaurant and retail executives that gathered in Chicago this past summer for the Networld Media Group's annual CONNECT: The Mobile CX Summit shared their thoughts with us about the hottest trends in mobile technology in this exclusive video.

ATM Services Video

Your ATM is an important customer touch point – for revenues, customer experience and customer retention.

Dec. 20, 2018

Fair, a Santa Monica, California-based car subscription service for consumers and Uber drivers, says it has raised $385 million in Series B financing led by Softbank.

Additional investors include Exponential Ventures, Munich Re Ergo Digital Ventures, G Squared and CreditEase.

Fair said the funding will be used to scale up its consumer business and its Uber partnership, which allows drivers to pay for vehicles without costly long-term commitments.

"We're in the midst of a transformational shift as consumers choose to access service over ownership," Fair CEO and founder Scott Painter said in the announcement. "This financing signals that Fair will be a critical and enduring component of this transition in mobility as we replace the decades-old, debt-based system of car buying with a payments platform that's simple, affordable and flexible."

Since launching the service in August 2017, the company has provided vehicles for 20,000 users through 3,000 dealer partners in 26 markets across the country.

In February, the company began a partnership with Uber that allows drivers to pay for use of the car within the ride-sharing app, drive it on a weekly basis and walk away without a long-term commitment, according to the release. Manik Gupta, chief product officer at Uber, said the company plans to expand its partnership with Fair around the globe.

Topics: Financial News, Mobile Apps, Mobile Payments, Online Purchasing

Related Content

Latest Content

COMMENTARY

Dec. 20, 2018 | by Jeff KAGAN

The world of mobile pay keeps expanding. Now Amazon.com digital wallet called Amazon Pay is starting to spread into the retail world competing with Apple Pay, Samsung Pay, PayPal, Venmo and countless other digital payment competitors. If done right, this could be a big win for Amazon. However, they will have to solve one big problem first.

The problem Amazon must solve is simple. They have been competing with and winning against many traditional retail stores. These stores see Amazon as the enemy. They see themselves in a competitive battle. Accepting Amazon Pay in their retail stores seems like letting the enemy in with a Trojan horse.

Mobile pay is growing with Apple Pay and many others

While that's all true, a decision has to be made by the retail world. I think some retailers will look at this as an opportunity and others will look at this as a threat. Those who see it as an opportunity may move quickly to partner with Amazon Pay. Those who see it as a threat may not.

The initial resistance may soften over time. They may change their mind and accept them at some point down the road.

With so many choices of mobile pay or digital pay options, I think most retailers will look at Amazon Pay as a separate entity from their competitor Amazon.com. Competing and partnering has been going on for a long time. Consider Apple and Google. They both compete and are partners in many ways.

If Amazon Pay is successful, retailers will be forced to opt-in

One of the big complaints I hear from Costco customers are that they only take Visa. No American Express. No MasterCard. No Discover cards. Nothing but Visa. When customers reach the upper limits of their credit card, they like to pull out another card. But if they only have one Visa, they are stuck.

It's about whether the retailer cares about the customer or not. It's about whether the retailer wants to give the customer all options or not. If they do, then they will accept all these methods.

Some retailers have chosen one mobile pay option and not another. This is often frustrating if the customer chooses something different. That is an impediment to the customer doing business with the company.

Retail companies need to make it easier, not harder for customers to do business with them. If not, most will lose market share. Companies need to make it easier, not harder for customers to do business with them if they are to continue to grow.

That's why I think Amazon Pay could have a successful future as a payment method in the retail world, even though these retailers are arch competitors with Amazon.com. Companies who understand there are different parts of Amazon, will do it. Companies who don't, may not. Not in the early stages anyway.

It's important to remember, we are still in the very early stages of this new mobile pay revolution. The best is yet to come.

Cover photo: iStock

Topics: Mobile Apps, Mobile/Digital Wallet, Mobile Payments, Retail

Companies: Amazon

Jeff KAGAN

Related Content

Latest Content

Dec. 20, 2018

Earnin, the mobile pay app that lets anyone with a job and bank account get paid instantly, has raised $125 million in Series C financing from a group of investors including DST Global, Andreessen Horowitz, Spark Capital, Matrix Partners, March Capital Partners, Coatue Management and Ribbit Capital, according to a company release.

The a16z Cultural Leadership Fund is also participating as an investor, according to the  release.

Earnin, launched in 2014, allows users to instantly get funds they have earned and sent directly to their bank accounts, without traditional fees, loans or hidden costs, according to the release. Users provide voluntary tips based on what they think is a fair price.

The Earnin community includes workers from more than 50,000 employers from every state in the country.

Topics: Mobile Apps, Mobile Banking, Mobile Payments

Related Content

Latest Content