Struggling consumers turned to financing for holiday shopping: report


Buy now-pay later providers saw increased use during Black Friday, but credit and debit were the top payment methods for online orders

Similar to PYMNTS' research, other reports suggest an uptick in buy now-pay later usage during Black Friday and Cyber Monday.

The report found that 10.2% of consumers used buy now-pay later options to pay for their online Black Friday purchases, from 8.2% in 2021 and 3.7% in 2020. For in-store Black Friday purchases, 7.9% of consumers used buy now-pay later services, up from 5.6% in 2021 and 3.8% in 2020.

According to Adobe, BNPL orders during Cyber Week rose 85% from the week prior, and BNPL revenue also jumped 88%.

Meanwhile, research from the customer service technology company Bluedot suggested that millennials and Gen Z were turning to BNPL services more than other generations. Under half (48%) of Gen Z survey respondents and 47% of millennials said they will use buy now-pay later options to pay for their holiday purchases. And while 4 in 10 Gen X shoppers are using BNPL companies, only 14% of Baby Boomers said the same.

But while more consumers are turning to installment payment providers to finance their holiday purchases, other research suggests a shift in the kinds of purchases they are making. Data from Salesforce found that more consumers are using BNPL services for less expensive items instead of costlier purchases. As a result, the average order value for BNPL transactions dropped in the U.S. by 6% on Thanksgiving, according to Salesforce.

Though consumers are relying more on BNPL providers to stretch their holiday budgets, research has shown that these providers may be causing cash-strapped consumers more harm than good. A study conducted by researchers at the University of Washington, the University of California–Irvine and the Singapore Management University found that using BNPL services resulted in more bank overdraft charges, credit card charges and credit card late fees, which negatively affected consumers' financial health.


By Tatiana Walk-Morris on Dec 1, 2022
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