Spanish banking group BBVA has been working with OpenAI for nearly two years, bringing ChatGPT Enterprise to 11,000 employees. With over 80% of these staffers using the licenses daily and reporting savings of nearly three hours per week on routine tasks, the bank is opting for a full roll out, "taking a decisive step toward an entirely new productivity model powered by AI," says a statement. The alliance will also see OpenAI play a role in co-creating tools that enable BBVA to accelerate its AI-driven transformation strategy. This means BBVA will have preferential access to OpenAI’s most advanced capabilities — including expert talent and the latest models. Carlos Torres Vila, chair, BBVA, says: "Our alliance with OpenAI accelerates the native integration of artificial intelligence across the bank to create a smarter, more proactive, and completely personalized banking experience, anticipating the needs of every client." Recently, the bank showed off a conversational app concept built directly into OpenAI’s ChatGPT that lets customers get information about various products and services. The firms also plan to jointly develop other solutions to help relationship managers serve customers in a personalised way. Streamlining risk-analysis processes and transforming the bank’s operations in areas such as software development are also on the agenda. Meanwhile, work is underway on the creation of a digital “alter ego” — a proactive second self that learns each employee’s way of working, remembers their projects and executes tasks with their authorisation and oversight. “BBVA is a strong example of how a large financial institution can adopt artificial intelligence with real ambition and speed. With the expansion of our work together, BBVA will embed our AI at the core of its products and operations to enhance the overall banking experience for their customers,” says Sam Altman, CEO, OpenAI.