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Wells Fargo suffers online banking, mobile app disruptions

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Category: Mobile News
07 February 2019

Feb. 7, 2019

Updated: 9:45 p.m.

Wells Fargo said its mobile app and online banking services were disrupted Thursday due to a systems issue that was causing intermittent outages, according to a series of Twitter posts.

A spokesperson for the bank told Mobile Payments Today that power was shut down at one of its facilities after smoke was detected following routine maintenance.

"We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event or attack," Wells Fargo spokesperson Hillary O'Byrne said in an email to Mobile Payments Today. "We apologize for the inconvenience caused by these systems issues, and any Wells Fargo fees incurred as a result of these issues will be reversed."

One customer's tweet said ATM machines and credit cards were also not working, however, the bank did not specifically address those issues in its Twitter messages. The spokesperson said the bank would have nothing more to share at this time.

The outage was the second disruption for the bank in the past week as customers reported similar problems on Feb. 1.

The company reported 29.2 million active digital banking users, which include online and mobile, in its fourth-quarter earnings report released last month. Wells Fargo had 22.8 million mobile active users.

 

Topics: ATMs, Mobile Apps, Mobile Banking

Companies: Wells Fargo & Co

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FSS ATM Monitor - Proactively Deliver An Assured Service Experience

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Category: Mobile News
07 February 2019

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Possible Finance raises $4.3M in equity, debt financing

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Category: Mobile News
07 February 2019

Feb. 7, 2019

Possible Finance, which specializes in short-term loans to underbanked consumers, has raised $4.3 million in equity and debt financing in a round led by Unlock Venture Partners and Columbia Pacific Advisors and is expanding into California.

The investment brings the total amount raised to $6 million since the company was incorporated in November 2017, according to a press release. Existing investors include FJ Labs, Seattle Bank, Hustle Fund, Union Bay Partners and other angel investors,

The company provides loans through a mobile app of up to $500 without running a credit check. It analyzes prior bank data using machine learning technology. Before entering California, the firm operated in Idaho, Washington and Utah.

The company will use the funding to expand into additional states and launch products to help customers improve their financial health, according to the release.

Possible Finance recently hired Sanchit Arora, the co-founder and CTO of Dextro, a machine learning company that was recently acquired by Axon. The founders of Possible Finance, Tyler Conant, Prasad Mahendra and Tony Huang, were part of the original software team at Axon, where they helped pioneer policy body camera technology, according to the release.

Topics: Financial News, Mobile Banking, Money Transfer / P2P

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Bank of America launches Business Advantage 360 mobile platform for small business

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Category: Mobile News
07 February 2019

Feb. 7, 2019

Bank of America is launching a mobile toolkit for small businesses, Business Advantage 360, which provides a way to manage finances using a smartphone.

The platform, which is provided to any customer with a business deposit account, provides information cash flow as well as real-time guidance and expertise on managing finances, according to a news release.

Clients can see information on smartphones or tablets about cash flow, connect with small business bankers and access information about expenses and payments. The tool will be enhanced with payment, tax, payroll, merchant services and other capabilities, according to the release. It will be available by the end of February and is built directly into the Bank of America mobile and online platforms.

Bank of America has nine million clients that own a small business.

Topics: Mobile Apps, Mobile Banking

Companies: Bank of America

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Tink raises $63.5M to expand open banking platform

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Category: Mobile News
07 February 2019

Feb. 7, 2019

Tink, a Stockholm-based open banking platform, has raised $63.5 million (56 million euros) in an investment round led by Insight Venture Partners, according to a press release.

Existing investors Sunstone, SEB, Nordea Ventures and ABM Amro Digital Impact Fund participated in the round. Two new individual investors, Christian Clausen, former chairman of the European Banking Federation and Nikolay Storonsky, founder of Revolut, also participated.

Tink's developer platform will expand to five markets, bringing the total number of markets to nine, including the Nordics, the U.K., Austria, Germany, Belgium and Spain, through its account aggregation API.

Tink said the investment will help fund further expansion, as it plans to be in 20 European markets by the end of 2019 and will increase the number of workers to 300 and open four new offices. The company has 150 employees at its headquarters. The company did not disclose where it plans to open offices.

"As Europe gradually embraces open banking, our platform has proved to be its rails and brains — delivering the technology that makes it possible," Daniel Kjellen, co-founder and CEO, said in the release.

Topics: Financial News, Mobile Banking, Region: EMEA

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