Learning Manager ~ Auto Finance Learning & Development - Capital One

Job ID R68837
Updated date 03/29/2019
Location Plano, Texas


Plano 7 (31067), United States of America, Plano, Texas
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Learning Manager ~ Auto Finance Learning & DevelopmentAre you interested in joining a team of best-in-class learning & development leaders, whose goal is to enable game-changing business results, by providing programs and solutions that unleash greatness in our associates? A great opportunity exists for a detail oriented, innovative, confident, and experienced professional to work as a Learning and Development Team Leader with a stellar team in a growing part of the business. As a Learning Manager, you will play a key role providing a range of support to the Auto Finance organization, by leveraging the team to consult with the business, build and execute learning strategy, and ensure well managed and effective results.
The ideal candidate will have excellent organizational skills; a strong attention to detail; the ability to work autonomously; and to manage multiple tasks effectively while working in a fast-paced environment with changing priorities. In addition, this individual should have strong written and verbal communication skills, both in person and over the phone. This individual should also have strong leadership and coaching skills.
  • Develop, maintain, implement, and monitor training programs for the business, to be delivered through classroom training, demonstrations, on-the-job training, meetings, online programs, conferences, and workshops.
  • Assist with the development of overall strategic plans relative to training by evaluating the needs of the group(s) and coordinating training programs and schedules accordingly.
  • Be a leader and manage a team of learning associates, including facilitators, instructional and digital developers, and consultants.
  • Facilitate classes, including soft skill/behavioral courses and job-specific skill courses.
  • Develop multimedia visual aids, presentations, brochures, assessments and training materials.
  • Create testing, evaluation and performance feedback processes.
  • Project management for implementing learning strategies, including business proposals that reflect budget, milestones, etc.
  • Build solid cross-functional relationships and connect with other Capital One L&D teams to leverage and share best practices.
  • Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
Basic Qualifications:
  • Bachelor’s Degree or military experience
  • At least 3 years of experience in managing a learning and development function
  • At least 3 years of experience in client facing consulting
  • At least 3 years of experience in people management and relationship management
  • At least 1 year of experience in project management
Preferred Qualifications:
  • Masters Degree in Business or Masters Degree in Human Resources or Masters Degree in Industrial/Labor Relations or Masters Degree in Organizational Psychology or Masters Degree in Communications
  • Professional Human Resources certification, or Senior Professional Human Resources certification, or coaching certification
  • At least 4 years of experience in managing a learning and development function
  • At least 4 years of experience in client facing consulting
  • At least 4 years of experience in people management and relationship management
  • At least 4 years of experience in financial services or 4 years of experience in a digital organization
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).