Commercial Real Estate - Agency Finance, Investor Reporting Associate -

Job ID R73591
Updated date 04/17/2019
Location Bethesda, Maryland


Bethesda Metro Center (17049), United States of America, Bethesda, Maryland

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Commercial Real Estate - Agency Finance, Investor Reporting Associate

Job Description

Loan Servicing is part of the Commercial and Small Business Banking Servicing organization and a part of Capital One’s Multifamily Finance Division. This global leader is critical to the success of the Commercial strategy as the organization ensures accurate and timely execution of all requested and approved transactions for Capital One’s 32 Bank portfolios. These transactions are complex in nature, and involve external bank clients; therefore, these transactions must be executed with the care and sensitivity expected of such a value asset.

This position will be part of the team responsible for Multifamily Investor Reporting to Government Sponsored Enterprises: Fannie Mae, Freddie Mac, and Ginnie Mae.  This involves timely, compliant, and accurate portfolio reporting as defined by the Enterprises in their respective Seller/Servicer standards and guides.  The person in this role will be expected to work closely with internal and Agency partners to quickly resolve any inquiries regarding portfolio performance.  The position requires a high-level critical thinker that can analyze and translate regulatory and industry changes into Capital One’s internal processes and communicate feedback to varying levels of leadership.  The ideal candidate will be able to execute tasks in a fast-paced environment with frequent shifts in focus. This is an exciting time to join the Capital One Agency Finance team as there are many opportunities to contribute to high visibility projects.


  • Monitor post-closing loan performance and report loan-level metrics to Ginnie Mae, Freddie Mac, and Fannie Mae
  • Routinely review and document business processes related to servicing the Agency loan portfolio.
  • Remain current on all pending and proposed regulatory changes affecting compliance and attend assigned training covering regulatory and compliance issues.
  • Maintain strong relationships with Capital One partners at Ginnie Mae, HUD, Fannie Mae, Freddie Mac, and internal partners.
  • Provide monthly loan activity reporting to the Agencies.
  • Balance various projects intended to integrate and build efficiencies into current processes.
  • Meet internal and external deadlines with minimal follow up from management.
  • Incorporate Capital One’s values into daily tasks and assignments.
  • Communicate with commercial loan system vendors(s) as necessary regarding system issues, reports and modifications/enhancements.

Basic Qualifications:

  • Bachelor’s Degree or Military Experience
  • Experience in G-Suite Applications (Google) or Microsoft Office Suite
  • At least 1 year of experience with Excel

Preferred Qualifications:

  • At least 2 years of commercial banking experience
  • At least 1 year of experience with Multifamily Investor reporting
  • At least 1 year of experience with SQL

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).