Business Finance Account Development Consultant - American Express

Job Description

American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies and large corporations.

With 160 years of innovation behind us, our future could not look more promising. We're moving faster than ever and introducing new products, services, and strategies to bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations.

Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate and small business clients to help them manage cash flow and increase profitability through a variety of automated expense management tools.

Expanding existing relationships is a critical function in the US Acquisition and Client Group, with substantial opportunity to support our customers as they grow their businesses with access to payments and credit.

In this role, the Account Development Consultant will engage small business and middle market businesses in in-depth conversations about their business objectives, business model, and funding needs.  Where appropriate, the Consultant will sell complementary business financing products that can enhance our customers’ business performance.

Job Responsibilities:

Make outbound cold calls to contact targeted small/mid-size business owners and business leaders

Consult and cover needs of internal customers and recommend our financing solutions based on a thorough needs analysis

Quickly become the subject matter expert on our Commercial Financing products (Working Capital Terms, Business Loans, and pre-approved Merchant Financing) and continuously develop team knowledge and expertise

Effectively manage pipeline of prospective customers

Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales


Proven track record of driving sales in a cold-call selling environment; B2B experience is a plus

Strong listening, communication and consultative selling skills

Confident and friendly communication style

Positive “can-do” attitude and strong work ethic. Ability to use feedback in a positive way with personal accountability

This individual should be comfortable in a fast-paced environment and comfortable with ambiguity

Ability to rapidly acquire and maintain high levels of product and service knowledge, clearly and compellingly communicate appropriate product features and benefits and other elements of American Express business services

Strong computer skills: comfort with Microsoft Office, simultaneously navigating multiple web-based tools

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.