Wells Fargo suffers online banking, mobile app disruptions

Feb. 7, 2019

Updated: 9:45 p.m.

Wells Fargo said its mobile app and online banking services were disrupted Thursday due to a systems issue that was causing intermittent outages, according to a series of Twitter posts.

A spokesperson for the bank told Mobile Payments Today that power was shut down at one of its facilities after smoke was detected following routine maintenance.

"We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event or attack," Wells Fargo spokesperson Hillary O'Byrne said in an email to Mobile Payments Today. "We apologize for the inconvenience caused by these systems issues, and any Wells Fargo fees incurred as a result of these issues will be reversed."

One customer's tweet said ATM machines and credit cards were also not working, however, the bank did not specifically address those issues in its Twitter messages. The spokesperson said the bank would have nothing more to share at this time.

The outage was the second disruption for the bank in the past week as customers reported similar problems on Feb. 1.

The company reported 29.2 million active digital banking users, which include online and mobile, in its fourth-quarter earnings report released last month. Wells Fargo had 22.8 million mobile active users.

 

Topics: ATMs, Mobile Apps, Mobile Banking

Companies: Wells Fargo & Co

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