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Customer Service & Experience Summit Europe
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The Customer Service and Experience Summit Europe 970x90 London



The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to retain the human touch and develop a deep understanding of your customers journey.

Topics include:

  • Customer Engagement and Personalisation: Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations
  • Multichannel Customer Service: Meet your customer where they are - Make a success of social media and direct messaging
  • Empowering CS Agents to be Customer-Centric: Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty
  • Customer Service Infrastructure: Analyse the exciting technologies set to shape customer care and assess what solutions are right for your customer

Find out more here


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Location Leonardo Royal Hotel London Tower Bridge | London, UK

Additional Information about this event:

From Monday 16 September 2019
To Tuesday 17 September 2019
Official Event Website: more info
Number of expected attendees: Not defined
This event has an exhibit: Not defined
YouTube Video for this event:
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