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15th annual in Process Optimisation Series

Customer Facing Supply Chain Management and O2C

31st May – 2nd June 2017

Berlin, Germany

This marcus evans conference facilitates high-level knowledge exchange that will bring a fresh

outlook on the E2E O2C process which is now maturing towards Customer Facing Supply Chain

Management. This event is a unique opportunity and a great discussion platform for senior level

management representatives to benchmark, share experiences and find solutions to their key tasks

such as great customer experience, increased digitalization, the journey toward the true E2E O2C

from planning to fulfilment and order management best practices.

Attending this premier marcus evans conference will enable you to:

 Benchmark customer experience and customer centricity elements

 See automation and digitalisation journey of O2C

 Discuss E2E from planning to fulfilment

 Look at solutions to change management challenges in O2C transformation

 Get innovative insight on O2C, planning and proactive stock management

 Have a practical discussion on order management and order capture best practice

Expert Speaker Panel includes:

 Razvan Bratu, Director, Global O2C Process Owner, Kellogg Europe

 Eric Arkesteijn, Global Customer Service and Logistics, Heineken

 Michel van den Hoven, Business Architect – O2C, Philips

 Rahul Malhotra, Head of Service Delivery, EMEA, Avis Budget Group BSC

 Amy Vaillant, Global Program Manager O2C, LINDE AG

Who Should Attend

VPs, Heads, Senior Directors and Process Owners of:

 Order to Cash – Quote to Cash – Market to Cash – Customer to Cash

 Customer Facing Supply Chain

 Customer Service/Customer Care and Supply Chain

 Customer Service and Logistics

 Commercial Operations

 Order Management

 Order to Invoice

 Global Business Services

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